Digital Product Return and Replacement Policy
Thank you for your purchase from our Tebex Store. We value your business and strive to provide you with the highest quality FiveM scripts and resources. We understand that sometimes, issues may arise. Therefore, we have created this Return and Replacement Policy to ensure your satisfaction.
Replacement Policy
Faulty Products: If you have purchased a digital product from us and find it to be faulty or not as described, please contact us within 14 days from the date of purchase. We will investigate the issue and, if we determine that the product is faulty, we will provide a replacement copy of the same digital product.
No Refunds: Please note that all sales of digital products are final. We do not offer refunds for digital products once they have been accessed/downloaded. This is due to the nature of digital goods. However, we are committed to ensuring your satisfaction and will work with you to resolve any issues.
Exceptions
In cases of developer fault we allow all customers to request a refund provided conditions are met. To be eligible for a developer fault refund . You must be able to provide the full information covered by our return policy. If a return is requested within six (6) months of the date of purchase and it is found that your product did in fact work correctly on the date of purchase, you will not be eligible for a refund. You may request a refund after six (6) months however you must be able to provide proof that your product was not working correctly on the day of purchase.
The BOII Development staffing team reserves the right to refuse any return that does not fall within the parameters outlined under exceptions.
How to Request a Replacement
To request a replacement, follow these steps:
Our customer service team will investigate your claim and provide you with instructions on how to proceed.
Changes to this Policy
We reserve the right to change this policy at any time. Any changes will be posted on our Tebex Store and will take effect immediately upon being posted.
Contact Us
If you have any questions about this Return and Replacement Policy, please contact us via our Tebex Store's contact information.
Disclaimer
By purchasing a product from our Tebex Store, you agree to this Return and Replacement Policy. This policy is a part of our Terms and Conditions. In the event of any conflict between this Return and Replacement Policy and our Terms and Conditions, the Terms and Conditions will prevail.
This policy is in compliance with the UK Consumer Rights Act 2015, as well as the Consumer Contracts Regulations.
✨ AUGUST SALE ✨
10% OFF EVERYTHING
UNTIL 31/08/2024 23:59 BST
✨ AUGUST SALE ✨
